Returns Info

FREE RETURNS

• We will accept all authorized returns
• All returns are accepted as long as the request is made to return the item within 30 days of receiving the merchandise.
• You will have 30 days to send the item back for full refund once you receive the free return label.
• Please contact us here Curvaceousqueensboutiquellc@gmail.com to receive authorization for your return.
• Please include your Order#, items returning, and the reason for the return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Unfortunately, we cannot accept returns on gift cards.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

You can always contact us for any return question at curvaceousqueensboutiquellc@gmail.com.